When a regulated supplier, like Panda, can no longer provide the service to which customers have signed up, the CRU moves those customers to Electric Irelnad for electricity or Bord Gáis Éireann for gas.If you are happy to be moved to those companies, you do not have to do anything. The process will happen automatically. But it might not be your best option. Customers moving under supplier of last resort arrangements will be placed on the standard unit rate of their new supplier.
Once the CRU agrees a window for people to switch from their departing supplier - assuming there is a window before it halts suppliers - customers will be entitled to switch without being penalised under the terms of any discount rate contract. That seems only fair: after all, the supplier is effectively reneging on their agreement to supply power for the contracted period.You can, but not immediately.
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