About a decade ago, the Royal Bank of Scotland was in the middle of a media storm amid an unrelenting public backlash.
The failure to upgrade its software had caused a breakdown in its payments system. Hundreds of thousands of customers were affected, including in Ireland through its Ulster Bank network. The board hired a heavyweight crisis management expert to deal with the daily negative press coverage. In the first meeting between the consultant and ...
Source: Loan Digest (loandigest.net)
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