Irish arm of call centre company Telus returns to profit

Irish arm of call centre company Telus returns to profit via @IrishTimesBiz

Business, Technology

25/01/2022 18:30:00

Irish arm of call centre company Telus returns to profit via IrishTimesBiz

Unit, previously known as Voxpro, recored pretax profits of €3.7m, reversing a €6.3m loss

, which was formerly known as Voxpro, returned to profit in 2920 as turnover remained stable.Telus International Ireland recorded pretax profits of €3.7 million in 2020, after reporting a €6.3 million loss the prior year. Revenues slipped to €80.8 million from €81.8 million as the cost of sales declined from €54.8 million to €51.2 million.

Shareholders’ deficit fell 35 per cent in 2020 to €10.4 million to €6.7 million as the number of employees fell 5.9 per cent to 1,973.Telus, which is headquartered in Vancouver, acquired Voxpro from founders Dan andLinda Kielyin a deal valued at up to $150 million in two tranches, completing the takeover in late 2019 before rebranding the business.

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Telus , which was formerly known as Voxpro, returned to profit in 2920 as turnover remained stable. Telus International Ireland recorded pretax profits of €3.7 million in 2020, after reporting a €6.3 million loss the prior year. Revenues slipped to €80.8 million from €81.8 million as the cost of sales declined from €54.8 million to €51.2 million. Shareholders’ deficit fell 35 per cent in 2020 to €10.4 million to €6.7 million as the number of employees fell 5.9 per cent to 1,973. Telus, which is headquartered in Vancouver, acquired Voxpro from founders Dan and Linda Kiely in a deal valued at up to $150 million in two tranches, completing the takeover in late 2019 before rebranding the business. Founded above a pub in Cork in 1995, Voxpro offered customer experience, technical support and sales operations solutions to international customers that included