Sharon Gill: told the Communications Workers Union Biennial Conference in Galway that there were a number of “frequent flyers”, some of whom might make more than 100 often abusive calls to the 999 service in a particular day. Photograph: Mike Shaughnessy/CWU
Receiving such threats was a routine part of the job, said Ms Gill, who previously worked for Emergency Call Answering Services BT. Ms Gill said there were a number of “frequent flyers”, some of whom might make more than 100 often abusive calls to the 999 service in a particular day. She said a caller had previously told her that “he would cut me from my throat to my belly button; he said he would kill me, rape me and my children and I’m not alone”.
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