Beijing Letter: getting exercised when the gym goes bankrupt

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Prepaid cards are common in China for everything from hairdressers and dry cleaners to gyms and restaurants, with businesses pushing hard to get customers to pay for things in advance

The gym was luxurious, with uniformed staff handing out fresh towels and bottled water, and a post-workout lounge offering free tea, juices, yoghurt, berries, nuts and grains. It was run by a company separate from the hotel and it was expensive but there was a big discount if you paid for a year in advance and stayed away during peak hours.

His singing had filled the room and we were the only two people in it so I felt I ought to compliment him when he finished. We got chatting, connected on WeChat and fell into the habit of going to the gym together. Last month when we were both away he sent me a message saying our gym had gone bankrupt, leaving us all high and dry and we would have to find a new one. The members had set up a WeChat group to discuss our options for redress, and by the time I joined it things were already getting heated.

Prepaid cards are common in China for everything from hairdressers and dry cleaners to gyms and restaurants, with businesses pushing hard to persuade customers to pay for as much in advance as possible. The legal position is complicated, and even if customers have a clear right to a refund they often discover that the person they made the contract with was not the legal owner of the business.

 

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