Customer Service News

Latest News On Customer Service

Runaway Waymo that dropped passenger at California airport is every traveler's worst nightmare: 'It's not my mistake'

Runaway Waymo that dropped passenger at California airport is every traveler's worst nightmare: 'It's not my mistake'

5/2/2026 2:21 AM

Home Depot says 'bye' to a traditional customer service feature in favor of AI

Home Depot says 'bye' to a traditional customer service feature in favor of AI

4/23/2026 2:17 PM

The Perils of Proactive Apologies

The Perils of Proactive Apologies

4/22/2026 6:39 AM

Celebrity Encounters and Customer Service: A Viral TikTok Sparks Debate and Celebrity Apologies

Celebrity Encounters and Customer Service: A Viral TikTok Sparks Debate and Celebrity Apologies

4/19/2026 12:00 AM

Costco Bakery Worker Reveals Why Croissants and Bagels Are Never Hot

Costco Bakery Worker Reveals Why Croissants and Bagels Are Never Hot

4/18/2026 4:48 AM

Customer Confronts Dry Cleaner Over Pickup Policy, Seeks Advice on Manners and Friendship

Customer Confronts Dry Cleaner Over Pickup Policy, Seeks Advice on Manners and Friendship

4/18/2026 2:31 AM

UnitedHealthcare's Consumer Resolution Center: A Model for Proactive Member Support and System Improvement

UnitedHealthcare's Consumer Resolution Center: A Model for Proactive Member Support and System Improvement

4/16/2026 6:26 PM

Generative AI Robots: Transforming Service with Adaptability and Interaction

Generative AI Robots: Transforming Service with Adaptability and Interaction

4/13/2026 10:58 PM

Gen AI Robots Transform Services and Customer Experiences

Gen AI Robots Transform Services and Customer Experiences

4/13/2026 4:58 PM

GenAI Robots Transform Services

GenAI Robots Transform Services

4/12/2026 3:58 PM

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