Zoom got big fast. Then videobombers made it rework security

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Back in March as the coronavirus pandemic gathered steam in the U.S., a largely unheralded video-conferencing service suddenly found itself in the spotlight.

And just as quickly as Zoom became a household name for connecting work colleagues, church and school groups, friends, family, book clubs and others during stay-at-home lockdowns, it also gained a reputation for lax security as intrusive “videobombers” barged into private meetings or just spied on intimate conversations.

Behind the scenes, Yuan began meeting regularly with a council consisting of top security executives in the tech industry and brought in former Yahoo and Facebook executive Alex Stamos as a special consultant. He also conferred with other supportive executives such as Oracle founder Larry Ellison, who took the unusual step of posting a video hailing Zoom as an “essential service.”

“People don't have a lot of great options right now, but Zoom is kind of leading the charge to make these improvements,” said Mir, who uses they/them pronouns. If Zoom wants to prove it puts the privacy of its users first, Mir believes it will have to show it's willing to fight requests from law enforcement and other government agencies trying to pry into the conversations on its service. The Zoom CEO has said he wanted to limit the use of end-to-end encryption so that the company could continue to work with law enforcement; the company later said he was referring to efforts intended to prevent Zoom from being used for child pornography.

 

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