The Transportation Department is proposing to require airlines to offer passengers a refund if their flight schedule is changed significantly or the airline makes major changes to their itinerary.
The rule would apply even for travellers who buy non-refundable tickets, which usually cost less and are favoured by many leisure travellers. Currently, airlines are required to offer refunds to passengers whose flights are cancelled or significantly changed, but it has never defined a cancellation or significant change. Because of that, airlines have challenged the Transportation Department’s authority to force them to pay refunds.
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