Ontario-based formalwear retailer Tuxedo Royale is hanging up its suits “indefinitely” and won’t issue refunds as the company goes through a financial restructuring.
“It is not known at this time when the restructuring will be complete and when the stores will reopen,” a man says in the message. “Unfortunately due to the current restructuring and challenges facing the business, refunds will not be made available for deposits and payments made previously.”
Myself and my partner are one of the unfortunate customers this affected. We spoke to their head office yesterday confirming everything and telling us to come in today for final fitting. We have paid for all suits lost the money and are getting married this weekend.
Our wedding is in a month. The groomsmen lost their deposits and two of them paid in full and lost all their money. We had to rush out to Moores to place a last minute order. Garbage company should be ashamed of themselves.
So we were supposed to received 6 suits from TuxedoRoyale tonight. For my wedding that is in THREE DAYS.
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