TPS looks to bots to field some non-emergency calls

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The Toronto Police Service wants to spend nearly $2 million on designing new software that it says could carry out work otherwise performed by paid employees, including the fielding of some non-emergency calls.

At a meeting scheduled for this afternoon, the Toronto Police Services board will be asked to approve a $1.9 million contract with Price Waterhouse Coopers to “design, build and deliver two bots.”

Saunders says that in order to deal with the “significant backlog” that now exists, the city would have to hire 46 more civilian employees and one fulltime police officer.The second bot, meanwhile, would be used to log some non-emergency calls to the Toronto police communications centre. Sanders stressed that there will be no reduction in staffing at the police call centre as a result of the use of the bots. Instead, he said that the program will be a “means of creating internal capacity to improve response times to both emergency and non-emergency calls.”

Source: Tech Daily Report (techdailyreport.net)

 

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Ya, like murder calls. No liability.

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