‘This is a joke, right?’: Some travellers’ baggage lost for days as Pearson struggles with broken luggage belt

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Passengers travelling through Terminal 3 at Toronto Pearson International Airport are reporting serious baggage delays as the airport struggles to catch up from a broken luggage belt.

One viewer who sent CP24 video of the bags said workers described the situation as "beyond disaster.”

“Some passengers on flights departing from terminal 3 over the weekend may see baggage delays with machines and airline staff working in extreme cold temperatures,”“We're working with the affected airlines to minimize delays and keep bags flowing.” “We left Pearson on the 24th. Your baggage belt was broken and we were told just to leave our luggage there,” one traveller. “Dec 26 and our air tags show they’re still in Terminal 3. What’s going on? We have no clothes or Christmas gifts for our children and no one is updating us.”

“We don't have a jacket because our suitcase is at the airport right now,” said one of the two, who identified himself as Max.at the airport. He said that he landed shortly after 11 p.m. on Dec. 23 and waited for his bags for hours before being told at 5 a.m. to go home because the luggage wouldn't be arriving until later that day.

 

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stay home

Crypto enthusiast , NFT collector , Elonone OG

Why hasn’t the CEO stepped down or been fired yet? Debacle after debacle the incompetence starts at the top.

Spent 3 hours Dec 25 waiting for luggage to never arrive. Airline says to check with the airport. Airport says to check with the airline. No responsibility, accountability, communication.

Saying it was too cold that’s what contributed to the break downs is BS. Look at Winnipeg or Edmonton , it appears they got it right. Toronto get your shit together address the problems by performing preventative maintenance and providing effective service no excuses anymore!!!!

when thousands of people have to use the belts as beds I guess this is what happens. high fair increases, delays, no sleep, lost time, lost money... travelers are getting scammed.

There's no excuse for what the airliners are now putting customers/travelers through while the big wigs aka the owners & executives rank in millions a year.

It's horrible to see now how abusive airliners are now. They will cancel your flight, leave you stranded, cause you to spend thousands of dollars to get back home, loose your baggage etc. even cost you a paycheque or even your job if you can't get back in time from your holdiday.

You'd find yourself in a disadvantaged minority in any random group of people without an anecdote about lost luggage at Pearson.

Sunwing should pay their employees approximately....then they wouldn't have these problems...corporate greed has done this to the industry

They can’t wheel in a cart or 2

Got shock news from friend(disability) who got violence hit from DUKA manager Jason Hajinasiri at condo 160 Vanderhoof Av, Tor as friend talk noise problem with him in office When GTA feel in sad to condo shooting. Friend got race prejudice&Race hate from Jason's service. STOP!

Can we just cancel Toronto.

People who check luggage are fucking asking for it these days. Pack less.

That’s absolutely disgusting

Urgency of normal

Husband arrived to YYZ from Munich Dec.15 and then connected to YYT. Luggage has not arrived. Still showing that the last scan was Pearson on Dec 15.

Husband arrived to YYZ from Munich Dec.15 and then connected to YYT. Luggage has not arrived. Still showing that the last scan was Pearson on Dec 15.

Let’s also not forget that TorontoPearson is one of the most expensive airports that also just increased its fees. Pathetic.

Too cold they say! And Sunwing says “just go to your destination without luggage!” Maybe it will get there…

Broken AGAIN How many times a week does it break? Honestly. Biggest POS airport in the world. I swear Canada is a Third world country. Real so called “Third world countries” arnt even this bad. What an embarrassment.

So what will be the propaganda of conservatives and their enablers on this now that all mandates and the ArriveCAN app are gone?

It’s a shitty joke for a shitty airport

One of the most regulated industries in the world. Welcome to socialism (basically super corporations and unions that take bailouts and are protected by regulation so no competition can start up)

Imagine thinking shit can't happen and that everything should just go smoothly.

Hey OmarAlghabra this is unacceptable!

What a garbage airport LBPIA is…Carry on bags for me only…always.

A luggage belt should NEVER break if you are doing a proper preventative maintenance program! What a joke of an airport YYZ is getting a worldwide reputation as a Terrible managed airport! embarrassing really!

When it is too cold, equipments frozen, broken… ramp called sick or too difficult to move… Do you expect Aliens working in extreme cold weather so you can travel smoothly and warmly ? It happens every winter, stop complaining!!!

YYZ is by far the worst airport in the world. Beyond embarrassing 😳

I don't travel but just as a Canadian I'm embarrassed by this. Pearson represents Canada to the world. Smh

Yeah that's right. Canada is a joke.

stay home 😅

Lol oh pearson….

Canada is a banana republic under Trudeau.

You’re news network is a joke. There are people freezing to death in Fort Erie Niagara

Send two farmers down there and my electrican brother with a belt splicing machine and get the fucking job done! Oh I forgot, too simple.....

It’s time for the Feds to fire the entire GTAA management team and replace them with competent leadership operating under strict supervision until all the problems are resolved.

this whole country is a joke lol

Highest airport fees in the country and what do they invest in? Movies and sideshows.

Just another reason why 1 I consider Pearson to be the worst location I've ever flown from 2. Why Canada continues to be a world laughing stock 3. See 2 and just keep repeating

Yes, Pearson is a joke.

No joke. I waited seven hours for my luggage Saturday night! Seven f'n hours...

Same crap happening at YYC with WestJet as well! Employees telling passengers to “just go home as flights are not off loading luggage” but in reality they actually are! So much unclaimed luggage sitting for anyone to come and grab - it’s unreal!

With all Due respect, OmarAlghabra needs to be removed from his role as Minister of Transport. It’s a global embarrassment what TorontoPearson has turned into under his watch.

We landed at 12:30 am on December 23. Waited 3 hours for my son's luggage which was checked at the gate. It never showed. Made a report and still haven't heard anything.

That’s pure bullshit … there was no problem with the belts … they told that lie because they weren’t properly staffed

There is a deliberate effort to turn Canada's infrastructure into 3rd world level nightmare.

Then there’s that guy who said, “I waive all my health and safety rights, Air Canada and Pearson” then proceeded to get on the luggage conveyor belt and crawl inside the luggage belt to retrieve people’s luggage. (There’s a Tiktok of this).

Left on Transat flight 186 Christmas day and after a three hour delay for baggage loading, the flight took off with only a small portion of pax luggage on it. So a conveyor belt goes out of service that means there's no contingency plan?

After waiting on tarmac for two hours, had to wait another three for luggage on Sat at Pearson. About four or five flights’ worth were piling up on one carousel. It was overflowing and baggage and boxes marked “Fragile” were crashing into each other. It was hard to watch.

Another disaster at Pearson.

Hopefully Trudeau didn't have any issues when he went to Jamaica. We can't have someone that important wasting any precious time.

Welcome to the Big Stool

Why fix problems at a major airport when you get to fly on a government jet. See ya later suckers.

Will anything be done? No, nothing most times you won't even get an answer to calls and emails.

I'm starting to miss hearing about COVID every damn day

At this pace, it’ll be worthwhile to just fly out of/into Buffalo.

Some point the government should step in and do something! Toronto airport is a joke around the world!!

As blaming the unvaccinated is overused, now OmarAlghabra blames it on 'climate change'. What's the next excuse?

I dunno… You might think in a MULTI BILLION DOLLAR INDUSTRY that they would have a better way of getting bags to where they need to be… But there's no incentive for that…

Baggage belt stopped due to cold weather? Wtf? It was cold.. it's been colder. This is canada. Our stuff doesn't work when it's cold now? What a disgrace

YYZ is a joke. I had to go through YYZ recently, and I have to say the experience is a true 0/10. I think I could run it better, with almost no business experience.

3rd world country problems!

Maybe we should keep some of the taxpayer's money to fix some things at home instead of sending it to other countries or fighting climate change for the world.

Funnier and funnier (not). Luggage lost due to broken belt...

Check the salary of Deborah Flint, president and Chief Executive Officer of GTAA. 2 million dollars to create this mess.

Everything is turning to shit all at once.

I guess they burned through the 5 billion in government bailout money they got last year before fixing the luggage belt. CEO bonuses had to be paid out first, then there was nothing left over.

Canada is not a serious country

LOL Peasants Aladdin’s 🇨🇦 Banana Republic 🇨🇦 TrudeauMustGo JUSTINflation BlackFaceHitler 🇨🇳🧦🌴🍾🤡🎈 Massive Corruption ✔️ Daily Lying ✔️ Paid Media ✔️ Authoritarianism ✔️ Never Ending Cover-Ups ✔️ Insane Spending & Waste ✔️ Censorship ✔️ Global Irrelevance ✔️

No joke, experiencing same issue as we speak. It's pathetic!

How about the thousands of people from Terminal 1?! I’ve been missing my baggage since December 20th and all that there’s been was silence!!

Deja vu

only in ohio

CanadaIsBroken

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