SAINT-HUBERT, Que. — The Canadian Transportation Agency has ordered Sunwing Airlines Inc. to compensate more than 16,000 passengers and pay a $694,500 fine due to widespread service problems sparked by an ice storm that hit Toronto one year ago.
The agency says the Toronto-based airline failed in many cases to provide meal vouchers, hotel accommodations and refund or cancellation options, or food and drinks during tarmac delays that, in one case, lasted more than six hours.
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