that she had several charges labelled as a life insurance fee from Scotiabank and had been on hold on the toll-free number for an hour.
Several other Scotiabank customers shared similar complaints, with Scotiabank confirming that the “issue applies to transactions from October 18 to 20.”“All mislabeled transactions will be corrected and accurate on customer accounts within 72 hours.”An issue has been identified where legitimate charges on your credit card are mislabeled as BNS Ins. We apologize for the inconvenience and hope to have a resolution soon. We will provide updates as we have them. Appreciate your patience.
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