Published Wednesday, June 26, 2019 7:46PM EDT
Pamela Prescod, a 69-year-old woman from Guelph, Ont. who is visually impaired and has several other health issues, landed at Toronto’s Pearson International Airport on April 6 following a three-month vacation in Barbados.She needed help filling out the customs forms and required a wheelchair to leave the Air Canada Rouge aircraft, so she says the crew on-board told her to wait in her seat and they would come back to help.
“Following this incident, we undertook to review our protocols with respect to on-board service,” Air Canada wrote in the statement. “This involves reinforcing our procedures by more specifically designating responsibilities among crew members to ensure consistent and proper care and handling of all customers, especially those with special needs.”
In this case, O’Brien said the plane had moved off the loading dock and had been parked with all its lights turned off. She was eventually spotted by crew members on the ground.
4UWell how can this kind of things happen again🤨
More lazy flight attendants not doing their jobs again.
Pathetic. Offer $500 towards digit travel at FULL rate ... their compensation ideas are horrible and have been for years
the management of air canada needs to read the checklist manifesto; if flight crew needs a checklist then cabin creww does as well
AirCanada what’s going on? I think you need a check mate button like the one in school bus. Lol
Is it because she black
Hmmmmm sounds like only the beginning of this. Come forward all that have experienced this. AirCanada better come up with a.... 1 plan so this doesn’t happen again. 2 a buyout package for ones that have gone through this.
Everybody wants a part of any money that they get for any “bad” service or “mistake” made. Leeches
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