Platforms struggle to keep up with moderating content amid COVID-19

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Platforms struggle to keep up with moderating content amid COVID-19 GlobeBusiness

Chris Priebe runs Two Hat, an artificial intelligence-powered content moderation company based in Kelowna, B.C., that has never been busier than it is during the pandemic.While hundreds of thousands of companies across the country have seen work grind to a halt amid COVID-19, Chris Priebe is experiencing the opposite.

The stakes are high. Record numbers of people around the globe are spending increased amounts of time at home on their favourite platforms, challenging servers and turning messaging services, social networks and comment sections into a wild west. However, unlike workers in other sectors who have been working from home since the COVID-19 pandemic arrived, such a shift is difficult for many content moderators as their jobs deal with images and language you wouldn’t want kids or other family members catching a glimpse of.“Some of them may not be able to work on certain things that they would work on in the office,” Kevin Chan, Facebook Canada’s head of public policy, told The Canadian Press.

To deal with the situation, Facebook has rolled out measures meant to curb the flow of COVID-19 misinformation and is focused on weeding out and removing content around terrorism and anything inciting violence or linking to “dangerous” individuals and organizations.

 

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globebusiness Hello. As a major Canadian newspaper, you're well-aware that 'pedophile' is not a synonym for 'child molester'. Please correct the terminology in tara_deschamps' article.

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