The number of violent assaults against Toronto shelter staff and users has increased dramatically over the past decade, a new report finds, calling for more action to address the rising number of critical incidents in the system.
The data indicate that physical assaults on Toronto shelter staff rose 424 per cent between 2011 and 2021, leading more than a third of workers to report feeling unsafe in the workplace. The majority of shelter staff also reported direct exposure to constant screaming, verbal abuse or threats to physical safety on at least a weekly basis.
“I've been doing this work a long time as a frontline worker, and if someone is screaming, for example, that doesn't necessarily mean that someone is a threat.”
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