Deborah Flint, head of the company that runs Toronto Pearson airport, assured travellers the delays, cancellations and lost luggage that have plagued Canada’s biggest air hub are improving, but she declined to give targets or say when operations will return to normal.
She pointed to the complexity of the airport, which encompassed 400 companies and 50,000 people before the pandemic halted most air travel. Activity at the airport declined to 25 per cent of normal volumes in the COVID-19 health crisis, and much of the workforce was laid off. Canada’s travel quiet period outlasted many countries due to vaccine requirements and other restrictions that remained in place for longer.
She pointed to the “shared responsibility” of the government agencies and companies that work to handle planes and passengers. These include Canadian transportation, health and public safety ministries, NavCanada air traffic control and U.S. border services, on top of the airlines, caterers, and contractors that handle baggage, fuel and other companies. Still, Ms. Flint said she was responsible for ensuring all the groups work so passengers are not inconvenienced.
WestJet Airlines has also cut its schedule, and is flying about 80 per cent of its usual flights. “We recognize the travel environment remains challenging and sincerely apologize to our guests for any disruption we’ve caused to their long-awaited travel plans,” said Diederik Pen, WestJet’s chief operating officer, in a statement.
“So we finally get to arrivals and there’s this enormous long line-up. Hundreds and hundreds of people with all their bags and all crammed together, no social distancing whatsoever,” Mr. Banigan said by phone from his home near Midland, Ont.
Source: Holiday News (holidaynews.net)
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