“Taking a private jet was the wrong decision because it was insensitive to our customers who were waiting to get home,” Kirby said in a statement issued by the airline. “I sincerely apologize to our customers and our team members who have been working around-the-clock for several days - often through severe weather - to take care of our customers.”
Kirby concluded by promising “to better demonstrate my respect for the dedication of our team members and the loyalty of our customers.” Kirby caught the private flight from Teterboro, New Jersey, to Denver on Wednesday, when United canceled 750 flights - one-fourth of its schedule for the day. That figure does not include flights on United Express.
United has canceled nearly 3,000 flights this week, with the largest number at its Newark Liberty International Airport hub, which was hit by thunderstorms for much of the week. Kirby blamed disruptions in Newark last weekend on a shortage of Federal Aviation Administration air traffic controllers. As United continued to struggle throughout the week, Transportation Secretary Pete Buttigieg, whose department includes the administration, said on Twitter that airlines had recovered from the storms “with the exception of United.”
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