“I was on the phone with Flair agents the next day from 9 a.m. until 4 p.m.,” she said. “They had apparently booked us on a flight going to Kitchener-Waterloo, not even our destination of Toronto."
“We sent numerous urgent emails regarding this to see what recourse we had and how we could get home, we received no emails back and no calls,” she said. When asked about the discrepancy Tuesday, Flair Airlines said they reviewed the correspondence, and believe a misinterpretation by the customer service agent working on Ramesh's case was to blame for the cancellation.
Flair said 69 passengers on F82615 flew home on Feb. 8 to Toronto, and 74 passengers flew on Feb. 9 to Waterloo.
Do they charge extra for that?
A Toronto radio morning show host was on that flight as well. He posted on his IG account, pretty terrifying experience!
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