New app to connect police, health-care providers during mental health calls

The province has unveiled a new phone app for police to use when responding to someone facing a mental-health or addiction-related crisis.

According to Whiteside and Farnworth, HealthIM will help police officers assess individuals in crisis by connecting officers with health care providers. He said that as officers have become more comfortable using the program, it’s allowed them to make “better decisions” when taking someone into custody.

“Do we need to free up a space for that individual in a particular area of our care environment? Do we need to ensure particular staff are available? And are there things that can be communicated to us that are comforting, supportive and helpful for this individual that we can have in place to make sure that that transition goes as smoothly as possible?”The system does not replace existing training for police officers, when dealing with individuals experiencing mental-health or addiction...

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