London Drugs begins ‘gradual’ reopening of stores in Western Canada

RELATED VIDEO: London Drugs customers across Western Canada have been surprised to discover the stores are still closed. They shut down Sunday after London Drugs discovered it was the victim of a cybersecurity attack.

“As we have communicated over the last couple of days, our store systems are complex and connect with multiple third-party provider systems, all with different requirements. “We are continuing to work with our third-party cybersecurity experts to bring our systems online in a safe and secure manner.”London Drugs said not all of its systems are fully back, but it won’t delay reopening, as it “understands the need to meet the healthcare and everyday needs of its customers.”Pharmacists are standing by at all store locations to support urgent care needs, the chain said.

“We are grateful for the patience and support of our customers and suppliers as we work to bring all services and systems at our stores back to full operation following this cybersecurity incident.”London Drugs said the only systems being used have been “thoroughly tested for safety and verified by third-party cybersecurity experts.”

The business said at this point in its investigation, no evidence has been found that any customer databases were compromised, including those of pharmacy patients and LDExtras members databases.

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