'It's an extension of my body': accessibility advocates say airlines need to change

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OTTAWA — Maayan Ziv knows all too well the problems that can come from giving her motorized wheelchair to a stranger when she gets on a plane.

"The fact that I'm even having to be separated from my wheelchair, a lot of the problems come from that," Ziv said in an interview.That independence was stripped away from her in 2022, when she got off an Air Canada flight to find her wheelchair destroyed.

She's a disability advocate and founder of a tech company called Access Now, which provides information about the accessibility of businesses around the world. She says there are a lot of problems airlines need to solve to make travel adequate for all. Part of the issue: decisions in the travel industry are primarily made by people who are able-bodied, and she said that often leads to inaccurate assumptions about who is fit to travel."All partners agreed to seek out ways to ensure seamless travel for persons with disabilities," said Kamal Khera, the federal minister for people with disabilities.

Among the incidents: Air Canada had left the country's chief accessibility officer's wheelchair behind on a cross-country flight. Another wheelchair user was forced to drag himself off a plane when it landed.

 

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