by E-Comm conducted by Price Waterhouse Coopers concluded that the organization cannot be successful with an understaffed system that relies so heavily on overtime and staff missing breaks or that simply abandons efforts to meet service levels.
The report suggests that the current roster of 153 full-time workers needs to increase by 125 to meet operational demands.“We are answering a record-breaking number of calls,” Grant said.Click to share quote on Twitter: "We are already stretched to the limit." E-Comm call takers are supposed to answer 9-1-1 calls in five seconds or less, police emergency lines in 10 seconds or less, and non-emergency lines in three minutes or less, according to the union.
In the past year, severe staffing shortages have pushed wait times on police emergency lines past ten minutes and non-emergency wait times past two hours in some circumstances, the union said.Union representing B.C. 911 dispatchers issue warning
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