. It says it takes the privacy and security of users’ data seriously. Disney+ hasn’t said how many subscribers have had security problems.
It’s likely hackers found email and password combinations re-used by Disney+ subscribers after they’d previously been stolen from other online services. Paul Rohmeyer, a professor at the Stevens Institute of Technology in Hoboken, New Jersey, said he’s surprised that streaming services haven’t yet implemented better security such as multi-factor authentication, in which users must enter a code sent as a text message or email when logging in from a new device. The code helps ensure that people using stolen passwords or guessing them can’t use a service without also having access to the legitimate user’s phone or email account.
Rohmeyer says services may be hesitant to implement tougher security because they don’t want to be seen as more inconvenient than competitors. Multi-factor authentication is an option for many non-streaming services, including Google, Facebook and Apple, but the extra security must be turned on. Disney+ does require codes sent by email when changing account passwords, but it doesn’t use them for logging in from new devices.
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