11. NespressoReitman’s taking the number one spot was a surprise to Stephens, but he noted that the way Leger compiled the data for the WOW study is probably key.
In an emailed statement to CTVNews.ca, Leger said that its WOW Digital Index is “derived from the performance of a site or app on 14 non-transactional customer experience dimensions, taking into account their respective importance in the sector.” As for the high rankings for Lush and the Body Shoppe, Stephens said Lush “definitely has been really more of a sensory experience, that borders on entertainment,” and the Body Shoppe has customers who are “committed and aligned with their cultural values,” such as sustainability and no animal testing – and that most likely accounts for their position.
“The whole experience of walking into a Saje store and sort of taking in the different fragrances…[and] I have always found their service levels to be really great,” Stephens said.
Hi CTV there is a protest occurring this afternoon in downtown Toronto. Arrests occurred. Noticed you seem to think that it is a slow news day.
Pathetic.
MORE RELEVANT - DID YOUR FAV STORE SURVIVE 2020? ctv you suck! China funded propaganda.
Is one of the only 3 remaining stores your favourite fordnation : Costco, Walmart, Amazon
we used to have a Lush in Ottawa on William Street. gone now, thank god — the stench!
What stores so there will only be Walmart and Amazon .
My favorite stores are never going to open again, but go on.
Sorry, but LUSH is gross. You can smell their stores from outside across the street. It's nose pollution.