There’s nothing unusual about a VIP behaving badly in a restaurant. A century of telling customers they are always right has empowered the worst kind of diners. That’s partly why every stressed out diner, who’s already angry because they couldn’t find parking nearby, feels entitled to transfer their hostility onto hosts, servers and bartenders – workers trying to do their jobs in stressful environments, where their income depends on tipping and subservience.
According to the post, which generously identifies Quinto as “an amazing Spock, but a terrible customer,” Quinto didn’t respond to texts informing him his table was ready, then took his frustrations out on the host when he was told the empty tables in the restaurant weren’t available to him. This is a frequent conflict; people want their tables, when they want them, and are unwilling to devote mental energy to imagining the restaurant is holding those seats for others.
Though banning Quinto has drawn international attention, Manita co-owner Ian McGrenaghan says he’s more concerned with drawing a red line for entitled, abusive behaviour from customers. I’d like to see retaliation like McGrenaghan’s more often, but understand why it can’t happen. Though anyone can legally post a hurtful and financially damaging restaurant review on Yelp or Google, a restaurant that publicly criticizes a customer exposes itself to a defamation suit.
People Diner Cent Table Quinto Show Staff Zachary Quinto Larry David Instagram
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