Coronavirus outbreak thrusts China into a mass experiment in remote work

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In a country that prizes long hours at the office, companies are keeping close track of how much is getting done by employees far from the gaze of superiors who worry they can’t trust their underlings to be productive on their own

With so many working remotely, ”there’s no way for us to supervise what people are doing. We don’t know if our employees are writing code or just playing with their cats,” said Cheng Zheng, founder of DDD Online, an augmented reality company. “It’s just the opposite of the traditional Chinese work style.”

For almost three weeks now, people across the country have sought refuge, recompense and recreation in technology as they sit at home, either locked in by local authorities or just too afraid to go outside, where they might encounter COVID-19. Smartphones have helped while away long hours at home, video streaming has beamed lessons to children unable to go to school and computers with remote working software have let white-collar employees get back to work.

At DDD Online, the problems have included an initial shortage of home computers – vendors sold out as companies across the country scrambled to buy new technology for their people. Companies also had to design new ways for employees to plug into the corporate network and collaborate remotely. And managers have had to recalibrate how they think, shifting to an evaluation of results rather than just time spent on a job.At first, Mr.

”I think we are indeed seeing a change in the way that the Chinese are working,” said Edward Tse, founder and CEO of Gao Feng Advisory Company, a strategic and management consultancy. “Working hard, as a culture in China, will probably remain,” he said, pointing to employee-tracking apps that can placate skeptical bosses. But “some companies will gravitate to more partial working at home, partial working at work – more flexible working hours.

 

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