Complaints backlog mounts as Canadian Transportation Agency faces staff shortage

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Canada's transport regulator says its backlog of air passenger complaints is growing as a staff shortage comes up against a summer of airport chaos, which itself is due in part to labour shortages.

Tom Oommen, director general of analysis and outreach at the Canadian Transportation Agency, says the quasi-judicial body is trying to hire more facilitators who can help resolve customer complaints against airlines.

Oommen said it's “entirely possible” the regulator will receive more than 15,000 new complaints - distinct from the existing backlog - this fiscal year, which began April 1. That total would top the 12,158 fresh complaints from the previous 12 months, many relating to refunds withheld following flight cancellations by airlines.

Worker retention is among the staffing challenges facing the Gatineau, Que.-based regulator, which pays new facilitators between $65,500 and $70,700 per year, according to a federal government job posting.

 

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MANDATES AGAINST UNVACCINATED WORKERS caused this.

who cares ? They'll just put out some insincere coorporate bullshit apology statement and everything is fine 😊😆

All in the name of jacking up prices! Create a situation and charge more.. so simple!

Until they consider hiring back the unvaccinated workers they fired there's no staff shortage.

What happened to the bullshit story you ran with last week having the GTAA CEO telling everyone how the airports are better now? Also, why can't you ever mention that they let go non vaccinated people? That's the first thing that comes to my mind when I hear staff shortages.

Airlines SHOULD pay compensation to passengers who they mess round with flight cancellations!!!😡😡😡

Eliminate the illegal arrivecan app and illogical quarantine for the unpoisoned. EndTheMandates

Hire all qualified people not just whites based on skin color zero qualifications. This institution is looking Hella sloppy & incompetent. Maybe these recruiters should be audited to see their recruitment practices, I will guess there is alot of biases like many companies in 🇨🇦

Eliminate all vaxx mandates! While your at it re-hire those who were wrongfully terminated or placed on leave!

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