– CBSA has effectively lost 12,000 open access requests

An access to information crisis has been quietly playing itself out at the Canada Border Services Agency during the past few months.

During infrastructure maintenance in early February, Shared Services Canada – the department that acts as a centralized IT service for much of the federal government – accidentally made 40 CBSA servers “inaccessible.”that the inaccessible information hadn’t been deleted, and, as far as they could tell, there’d been no security breach.

“However,” the statement says, “this situation will result in delays in processing these ATIP requests.”says the government managed to recover all 16,000 unresolved access requests, and that the Treasury Board of Canada Secretariat helped them get 4,000 of those back in progress. As for the rest? Well…

“No requester information or records collected to respond to requests has been lost,” the CBSA release says. “However, because all the data or information was recovered in a large single package without context or framework, it’s impossible to decipher which requests it corresponds to.

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