A Canada Border Service Agency member looks on before a ceremony at the legislature in Victoria, Sunday, Sept. 24, 2023. THE CANADIAN PRESS/Chad HipolitoBetter training and information-processing tools are needed to help the intelligence program at Canada's border agency fight everything from firearms smuggling to human trafficking, says an internal evaluation.
The evaluation, undertaken between March 2021 and March 2022, found access to training was insufficient to support the functions of intelligence analysts and officers. "The main challenge appears to be training availability." There was also a perception that the program "lacks the technological capacity needed for efficient and effective operations."
The reviewers found the program had mapped out current data systems against needs — highlighting gaps and identifying more advanced tools "that could collect, store, integrate, process, report and share data and intelligence more efficiently." While it was difficult to assess program effectiveness, perceptions of key players and limited data "suggest that the program makes an important contribution to agency operations," the report adds.
The college is also prioritizing delivery of core training that covers skills such as conducting interviews, surveillance, and planning and execution of warrants.
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