Canada Revenue Agency still giving incorrect information on tax issues

OTTAWA – The Canada Revenue Agency is still giving wrong information to people inquiring about tax issues.

In the current fiscal year, the government found call centre agents were giving the wrong information 13 per cent of the time to personal tax filers, 17 per cent of the time for benefit inquires and six per cent of the time for business inquiries. “Training modules are regularly updated and new products are developed to ensure a comprehensive and relevant training program for new call centre agents,” reads the government’s response.

The agency gets more than 53 million calls per year and Doody said they also want more information available online, so people don’t have to call in at all.“This could lead to callers paying too much or too little tax and later being subject to reassessments or objections. It might also result in taxpayers not receiving benefits they are entitled to,” said the report.

Morantz said the agency needs more than just customer service goals, but real legislated targets to ensure taxpayers get the service they need. “It is a challenge to try and get information from the CRA that you can feel confident about,” she said.

The accents are so thick I cant understand what they are saying

Simplify the tax code so that only an absolute moron has to call the CRA at all. A simple flat tax would be best.

Not sorces of tax becsuse Canadian so poor. Caws ( businesess are going out from = die) not food to survive. Food gone to international place or wast.

It’s better that way, see then they can charge you when you do it wrong thugs

marcbriere_marc let me guess, management is to blame!

The Canadian income tax act needs a complete overhaul. It needs to be simplified. Lower the tax rates, and eliminate most tax credits. That would bring true equality to the tax system, and would benefit low income Canadians the most.

meaning they are on target with their equity hiring quotas

Let me show you my shocked face.

It’s the perfect sting - call in ask a stupid question - get a stupid answer-of coarse Star Bucks decaf mocha lattes are tax deductible - until we audit you

There's another swamp that could use a good draining and scrubbing.

Still waiting for clarification regarding the US IRS being able to be given Canadian citizen's social security numbers under the trudeau/obama backroom hijinks...OUTRAGEOUS breach of SOVEREIGNTY, Charter Rights and Privacy.

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