Ask Lisi: Aunts using her store as a place to chat

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Relatives getting in the way of the customers’ shopping experience.

Dear Lisi: I own a store in our community. My two aunts love to come and help me out at the store. When I first opened, about a dozen years ago, they had both just retired, neither had grandchildren, and both were full of great ideas and energy.

I’m just thinking that if they have a specified space, they won’t get in the customers’ way, but could add to the ambiance. If that doesn’t work, I suggest taking them out to lunch and having a good chinwag. Then explain to them that at this point, they can’t just hang out at the store. Don’t be embarrassed! You’d be surprised what happens behind many people’s closed doors. There are solutions to your issue; you’ll just have to work together, as a couple, to figure out what works best for both of you.

 

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