As federal Transportation Minister Omar Alghabra said last week, regarding the Sunwing passengers who were stuck in Mexico: “This ongoing situation is unacceptable. … We expect all airlines to keep their passengers informed when it comes to delivering a service that they were paid to do.”
Information is the key. Information for all who may be interested . Information that is regularly updated and is as transparent and as accurate as possible.Article content Belatedly, on Thursday, Sunwing Airlines’ and Sunwing Travel Group’s CEOs issued a joint statement expressing how “incredibly sorry” they felt “for letting our customers down.” However, the rest of the press release — “most of our customers enjoyed their holidays with minimal disruption” — looked more like a justification than a full apology.wherein he apologized and committed to solve the airline’s problems. But a simple video is not satisfactory either.
The problem is not a lack of competition; it is the sort of competition that we have. Since the deregulation of the sector a few decades ago, airlines have been competing on price, not on customer service. Unless they can afford to fly business class, Canadian travellers would be hard pressed to choose an airline based on customer care. Therefore, we go with the least expensive and/or the most convenient, and we keep our fingers crossed .
Source: Holiday News (holidaynews.net)
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