Economy class seating in a 787 Dreamliner airplane is shown in Calgary, Alta., Tuesday, Feb. 14, 2019. A parliamentary committee is recommending a sweeping overhaul to Canada's air passenger rights framework. THE CANADIAN PRESS/Todd KorolpassengerIn the early months of COVID-19's spread, airlines cancelled hundreds of thousands of flights and offered company vouchers to customers instead of refunds.
The government argued the case should be dismissed, saying the CTA's statement simply reiterated that vouchers were one means of compensation. It said the advocacy group incorrectly framed the guidance as tainted. It also asked the judicial panel to prevent the agency's tribunal members from handling refund cases relating to the pandemic.s on the basis of the CTA's voucher statement. They also questioned whether the regulator's statement came at the behest of airlines.
The Association of Canadian Travel Agencies also wrote to the regulator asking it to help them with “prevention of credit card chargebacks.”
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