The ugly secret of knowledge work is that we don’t know how to measure it. The result is that we monitor activity, taking that as an indicator productivity is happening.
In agriculture or manufacturing, productivity is relatively easy to measure: Compare the inputs and output. When Frederick Winslow Taylor was working to increase productivity in the foundry at Bethlehem Steel in the early 20th century, a classic moment in the development of management, each worker had a discrete task, so figuring out the ideal load for a shovelful of ore offered a boost in output.
We fall back on visible activity as our primary method of judging whether people – including ourselves – are productive. Prof. Newport notes that tools like e-mail and Slack make it possible to signal apparent productivity with minimal effort. Can we even be productive in this frenetic mess? Prof. Newport notes there is an overhead tax for every commitment you make: Emails, meetings and other collaborative toil. Limit how many things you work on at any one time, and you limit that daily tax on your time, bandwidth and energy. Then you can tackle the other projects you kept in the queue. He argues you will get more done and what you produce will be better.
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