A car dealer is ripping me off—who can I call?

Here’s a look at the vehicle sales regulators and consumer affairs offices in each province in Canada, including the appropriate contact information.An individual or company selling vehicles for profit is considered a car dealer under the law. In Ontario, B.C., and Alberta, any such entity is required to be registered as a motor vehicle seller in their province of business. Once a dealer is registered, that entity is bound by its province’s laws and is regulated by its motor vehicle regulator.

It’s important to note that private sellers are not regulated in the same way car dealers are. If you’re having an issue with a private seller, the organizations listed in this article won’t be able to help you. In these cases, you’ll need to go the route of lawyers or law enforcement.There’s a grey area that often gets buyers into trouble, though, and that’s curbsiders.A curbsider is someone who sells vehicles for profit but acts like a private seller.

Most importantly, don’t buy a car privately unless you’re prepared to accept that you won’t have regulators or consumer affairs offices on your side if something goes wrong. In B.C., Alberta, and Ontario, you can confirm whether the dealer you’re working with is registered by checking with your provincial motor vehicle regulator.

If the concern is simply that you’ve changed your mind, you’re unfortunately out of luck. In most of Canada, there is no cooling-off period once you’ve signed an agreement to purchase a vehicle. The most significant exception is Quebec, where you have two days to back out. Otherwise, unless a cooling-off period is included in your contract, it’s binding and no consumer advocacy group will be able to help you get out of it.

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