They are out of business now, but in the early 90s I worked at Radio Shack for a year and a half. When people would return an item because it didn't work, the manager of the store would just box it back up and sell it again as if it were new. When I asked him about it he said,"Hopefully they will return it to a different store."
I nearly got fired when I refused to sell a guy a walkie talkie CB radio that I knew didn't work. The guy was on his way out for a hunting trip and was buying three of these for him and his friends. We had two and the third was the broken one. In front of the customer, I told the manager that one didn't work and I had tested it. The guy was happy I told him, we arranged for him to get the last one he needed at a different store and off he went.
Source: Tech Daily Report (techdailyreport.net)
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