Zelle and Chase working to resolve duplicate-payments issue
A spokesperson for JPMorgan Chase & Co. JPM, +2.43% on Friday has confirmed statements on social media that some customers that use Zelle are seeing duplicate transactions and fees on their checking accounts. “We’re sorry,” the spokesperson said in an email to MarketWatch.
“We’re working to resolve the issue and will automatically reverse any duplicates and adjust any related fees.” Zelle is jointly owned by six banks: JPMorgan, Truist Financial Corp. TFC, +3.41%, Capital One COF, +3.11%, U.S. Bancorp USB, +3.08%, PNC Financial Services Group Inc. PNC, +3.06% and Wells Fargo & Co. WFC, +2.67%.
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