Councilmember Sara Nelson believes Seattle's call center that handles police responses has a significant problem responding to callers.
Councilmember Sara Nelson believes Seattle’s call center that handles police responses has a significant problem responding to callers during a June meeting of the Seattle City Council’s Public Safety Committee.
The problem arose from the transition of responding to 911 emergency calls. Two years ago, City Council and then-Mayor Jenny Durkan agreed to establish a call center that was devoid of police supervision. The Community Safety and Communications Center was created June 1, 2021, and currently includes the Seattle 911 Center, formerly part of the SPD.The Seattle 911 Center is the primary Public Safety Answering Point for 911 emergency calls placed within the city of Seattle.
With a depleted staff, lower-priority calls can also be designated for “Z-disposition,” where a call receives no police response, but is logged as received by police. The 911 caller may never know their call was labeled as a “Z” unless SPD calls the 911 caller back and lets them know. Currently, there is no requirement to do so.
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