The Consumer Product Safety Commission (CPSC) announced 323 product recalls in 2023. That's the most in seven years.
Tens of millions of items, including toys, clothing and home appliances, were involved. When a company offers a refund, the information is entered into a new report. However, it can sometimes be difficult to collect the information.
Weisbaum said the companies get to control this, and that was how Congress designed the system. He explained that many people have called for changing that to give the regulator more power to order these recalls. Weisbaum also said another problem is there are often many hoops to jump through when there is a recall. Every case is different.“Maybe you have to call a telephone number that only works during normal business hours. Maybe the website is difficult to use. Maybe the website makes you fill out an order form that they send you, then you have to fill the form out,” Weisbaum added. “Sometimes you have to take it back to the store.
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