A study by the European Commission found that global demand for employee-spying software more than doubled between April 2019 and April 2020
BOSSES HAVE always kept tabs on their workers. After all, part of any manager’s job is to ensure that underlings are earning their keep, not shirking and definitely not pilfering. Workplaces have long been monitored, by inspectors, CCTV cameras and more recently all manner of sensors, to check how many widgets individual workers are assembling or whether anyone is dipping too liberally into the petty-cash box.
Firms have lots of valid reasons to monitor their workers. Safety is one: tracking the whereabouts of staff in a building can help employers locate them in case of an emergency. Another is to keep money and data safe. To ensure their employees are not sharing sensitive information, banks such as JPMorgan Chase not only trawl through calls, chat records and emails, but also track how long staff are in the building and how many hours they have worked.
Many of the surveillance products are powered by articifical intelligence , which has made strides in the past few years. Enaible claims its AI algorithms can measure how quickly employees complete different tasks as a way of weeding out slackers. Last year Fujitsu, a Japanese technology group, unveiled AI software which promises to gauge employees’ concentration based on their facial expression. RemoteDesk alert managers if workers eat or drink on the job.
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