Saturday Night Live had some fun at the expense of Southwest Airlines and their holiday fiasco.
'Going' speaks on nationwide outage, differences from Southwest debacle
More than 1K flights were cancelled nationwide on Wednesday after a computer system outage grounded almost all U.S. flights. Katy Nastro with Going, formerly Scott's Cheap Flights, joined LiveNOW from FOX's Josh Breslow to speak more about the impact.what happened at Southwest, which carries more passengers within the United States than any other airline.
The company’s CEO blamed the winter storm for snarling the airline’s "highly complex" network. He said Southwest’s tools for recovering from disruptions work "99% of the time, but clearly we need to double down" on upgrading systems to avoid a repeat.use "hub and spoke" networks in which flights radiate out from a few major or hub airports. That helps limit the reach of disruptions caused by bad weather in part of the country.
Southwest, however, has a "point to point" network in which planes crisscross the country during the day. This can increase the utilization and efficiency of each plane, but problems in one place can ripple across the country and leave crews trapped out of position. Southwest Airlines planes are seen at the AustinBergstrom International Airport in Austin, Texas on January 22, 2023. about Southwest, including no ability to reach the airline on the phone and a lack of help with hotels and meals., claiming in the lawsuit that "Southwest Airlines continuously downplayed or ignored the serious issues with technology it used to schedule flights and crews, and how it stood to be affected worse than other airlines in the event of inclement weather.
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