You can’t avoid toxic people, but you can learn to spot them early on. A CEO shares the toxic work personalities he encounters repeatedly — and how he handles them
Withholders take advantage of those who don't speak up. Actively point out the strengths you each bring to the table. Demonstrate that, with your combined efforts, you can both achieve positive results.It's not always so brazen and extreme, but Hijackers are essentially Withholders with the added bonus of aggression. They want to trade on your vulnerability, take what you are great at, and claim it for themselves.
I've seen a lot of Hijackers in managerial roles. What they don't understand is that to extract value from creatives, they must be empathetic to other people's deficiencies — instead of trying to exploit them.Own your achievements and demand credit when it's due. Hijackers are less likely to bully someone who is assertive and who displays aGenerally, good performers live in a place of gratitude.
But Victims live in a place of constant injustice. They see every bump in the road as confirmation that they are being unfairly targeted.A Victim's central argument might be that they are burdened with an undue workload. So raise your hand to volunteer, but know that your offer will likely be rejected. Going forward, remind them that you are willing to help, while also shouting out colleagues who are team players.
They take on as much as they can handle — not to help the broader team, but to confirm the narrative they carry around about themselves as unjustly forced to take on the burdens of others.Convince them that the greatest service they can do in pursuit of a cause is to delegate to people best suited to perform the individual tasks. Encourage them to redirect their energy into deploying others, instead of taking everything on by themselves.
They combine the qualities of Withholders, Hijackers, Victims and Martyrs all in one, attempting to convince people that they are not seeing what's going on right in front of their eyes.Put guardrails in place to keep them on track to deliver whatever value they can, and ignore the rest. If you don't spend any energy engaging with their view of the world, the fire they're trying to ignite will never take hold.
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