Staff at the ESD have been overwhelmed with applications for the Washington Paid Family and Medical Leave program.
The media outlet stated the program started paying out benefits in 2020 but has been experiencing low staffing and financial shortfalls.by ESD in September, the paid leave program has received more than one million applications, with over 830,000 approved, paying out more than $5 billion in benefits by the end of the year..
“While improvements have been made in claim application processing times, additional staffing is necessary to maintain the increasing volume of applications and to reduce hold times for customers reaching out by phone,” the legislative report stated.
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