Video of a bus driver confronting an unruly passenger and then dragging her off a Marin Transit bus by her hair, is turning heads and raising questions.
Another driver, Robert Kaufman, said, “I’ve been spat on numerous times, I've had passengers threaten 'I’m going to kill you,' etc. I’ve had them chase me down, try to, in anger, frustration, come after me.”
The Golden Gate Transit Agency said they couldn’t comment on the incident because it happened on the Marin Transit Line but insist that when it comes to safety, they provide a coordinated response: “We take the safety and security of our bus operators very seriously. When issues arise, our operators have a structured support system to provide them immediate assistance. At the San Rafael Transit Center, we have on-site security and field supervisors available to assist operators with any issues.
“Security just sits in their little hut over there and looks at their phone,” said Holden. “They don’t walk around, they don’t police the area.” Bus Drivers call the security company a joke. Marin Transit confirmed a security guard is the one who took the video and some drivers said that's who is heard laughing on the recording.
“Security did not help and seemed to think it was laughable, like the situation is humorous,” said Holden. “It’s not humorous, it's a very dangerous situation.”It’s unclear what the status of the bus driver is. Marin Transit will only say it’s a “confidential personnel issue.”“I’m scared, no one should have to work under these conditions,” said Crockett. “We should have the people there to protect us if we need them. We should have them available if we need them, it’s not happening.
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