How 4 US health systems are using AI to tackle big challenges like managing patient emails and documenting visits
For now, though, US health systems are using different forms of AI to solve problems that are more mundane and a lot less controversial.
"You're not going to see robots delivering care or making decisions for people. I think the big things where the AI umbrella really will blossom will be assistive. It'll be helping providers or nurses with faster decision-making," Arnold said.
The health system is working with Epic, an electronic-health-record company, on using AI to sort through messages. That could eventually open up new possibilities, such as using AI to flag messages from patients that need urgent review by a clinician, Chan said."We know if we can make that better, it's much easier for the doctors and the patients to connect on things that really matter," he said.
Carmody said UPMC is also testing whether AI can comb through unstructured data, such as discharge summaries, to identify patient symptoms so they could be used to inform how doctors care for patients.
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