Airlines are still recovering.
However, Kirby did say that United had already begun pushing itself toward operating efficiently and without disruptions. He explained that rather than simply replacing employees who resigned during the pandemic, carriers would likely need
The CEO explained that the airline had adequately invested in itself when it mattered most. Besides maintaining a decent amount of spare aircraft, it's also operating with staffing buffers that can help offset any potential delays or issues."All of those obviously cost money, but it's clearly the right thing to do for our customers and among the most important things we can do to win their loyalty," Kirby said.
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