Travel agents and websites have begun to respond to consumer concern and the gro...
BENGALURU/OSLO - Travel agents and websites have begun to respond to consumer concern and the grounding of Boeing’s 737 MAX planes, by changing policies and introducing options to allow customers to choose the type of aircraft they wish to fly on.
Several travel agents said they were dealing with the cancellation of flights due to the grounding of nearly two-thirds of the Boeing 737 MAX planes in most countries outside North America, prompting a wave of re-bookings. Anxious travelers took to social media to air their concerns and checked with travel agents to see if they were booked on these aircraft.
U.S. travel firm Expedia, Germany’s Trivago and Indian online travel agents MakeMyTrip and Yatra did not immediately respond to requests for comment about the impact the crash is having on bookings.Temporary bouts of nerves among travelers are a familiar part of the reaction to major plane crashes, and agents booking travel for major executives have remained cautious about making immediate changes to booking systems.
“Remarkably we have less phone calls than we expected, although they are more than usual. We had around 100 phone calls from midnight to 7 am this morning and they keep coming.”
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