Self-checkout kiosks are invading several chains, like Target and Kroger. However, shoppers won’t see them at Trader Joe’s.
In a recent company released podcast, Trader Joe’s President Jon Basalone said a rumor that the quirky grocery chain was adding them was as “false as false can be.” He added: “We believe in people. We’re not trying to get rid of our crew members for efficiency’s sake.”
Basalone said he understands how cashiers’ friendliness “might be misinterpreted” since the stores have garnered a “unique environment” where “everyone is genuinely interested in whether or not you are having a good day, compared to maybe perhaps other retailers.”Basalone and Palbaum are not alone either with their frustration with the kiosks, either.
Even stores have difficulties with them because they’re expensive to install, often break down and can lead to customers purchasing fewer items. Stores also incur higher losses and more shoplifting at self-checkouts than at traditional checkout lanes with human cashiers. But Trader Joe’s stores are already overcrowded since the chain squeezes a limited number of items into small stores, many on city street corners. Additional people inside stores or cars in parking lots could make Trader Joe’s unbearable and adding curbside pickup would also be difficult to implement for these reasons.
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