At Provo's Engagex, a marketing company that arranges appointments between insurance agents and their customers, every new employee spends time in the call center — a policy the CEO says helps everyone understand the 'product.'
Carter Buck, CEO of EngageX in Provo, a company that does appointment scheduling for national insurance companies, is pictured on Wednesday, Oct. 4, 2023. The company is recognized as one of The Salt Lake Tribune's Top Workplaces.
Having employees start out this way puts them, Buck said, “at the front lines” of the business, no matter where in the company they eventually work. The policy helps the company, Buck said, because its appointment-setting product fills such a specific niche. “It’s the perfect job for a college student. We relocated up here being in the shadow of and other schools that are around. There’s a huge student population for what is really kind of a small market,” he said. “We’re able to recruit and hire great folks that probably wouldn’t typically work in a call center and have a job reaching out like this, but we’re super, super flexible with their schedule.
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